Course Overview

Identifying performance problems early and diagnosing them accurately can help you avoid serious consequences. Whatever the magnitude of the problem, you've got to intervene early, involve the employee, and discover the actual root causes, in order to come up with the best possible solution.

In this course, you'll learn how to detect, identify, and question problems in your workplace. Determine the scope, frequency, and impact when they occur. And diagnose root causes, both external and internal to help find the best solution.

This course takes approximately 1 hour to complete.