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Leadership: Operations Management
Welcome
Course Overview
Strategic Operations Management
Learning Objective
Reflect
The Four Strategic Areas
Tactical Operations Management
Learning Objective
Tactical Operations Management vs. Operations Managers
Tactical Operations Areas
Review
Comparing Service and Manufacturing Organizations
Learning Objective
Service vs. Manufacturing Organizations: First Difference
Service vs. Manufacturing Organizations: Second Difference
Service vs. Manufacturing Organizations: Third Difference
Review
Formulating Organizational Strategy
Learning Objective
What is a Business Strategy?
The Organizational Strategy Process
Review
Operations Strategies in Manufacturing
Learning Objective
Operations Strategies Intro
Mass Customization
Flexible Specialization
Lean Production
Agility
Strategic Operations
Review
Operations Strategies in Service Organizations
Learning Objective
The Four Challenges
The Three Approaches
Review
The Transformation Model
Learning Objective
Transformations Intro
The Four Types of Transformations
Review
Course Review
Learning Objective
Quiz: Strategic Functions
Review: Strategic Functions
Quiz: Tactical Functions
Review: Tactical Functions:
Quiz: Phases of Organizational Strategy
Review: Phases of Organizational Strategy
Quiz: Service Strategies
Review: Service Strategies
Wrap Up
Course Recap
Tactical Operations Management vs. Operations Managers
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